Putting the user first in Surrey Surrey Heartlands Health and Care Partnership’s website was not fulfilling its user experience objectives and required a review and redesign. Solution We conducted a site audit, content review and used analytic tools to understand how the website was being used. We were then [...]

Building a better standard Children and Young People’s Mental Health Service wanted a way to reveal the new Patients’ Charter: a set of ‘service standards’ for the CYPMH Service. Solution Engaging with a group of children and young people, we held a number of workshops to find out the [...]

Brand creation and implementation Community Health Partnerships wanted their brand updating, reflecting their expertise in planning, designing and delivering award-winning buildings that support the NHS. Solution We decided to focus on the CHP values, adapting and refining their existing ‘grill’ logo to use six lines, instead of the previous [...]

Driving digital enablement and transformation in North West London North West London (NWL) Collaboration of CCGs required a bespoke digital tool to drive digital enablement and transformation. Solution We developed the Health Help Now app platform as the best solution to bring digital health tools together, all in one place, to [...]

Building a local engagement network NHS Kent CCGs engagement teams facilitate a local Health Network to engage citizens – patients, public and voluntary groups – to get involved in how local services are planned and designed. With the depletion of the network due to GDPR compliance and plans for increased [...]

Recruiting GPs back into practice NHS England is aiming to bring GPs who have left the profession back into the workforce, both domestically and internationally. Solution Our response to the challenge was to research, design and plan a multi-channel marketing campaign for NHS England to raise awareness of the support [...]