Project Description

Delivering website training in times of COVID-19

Staff from South East London CCG and South West London CCG working from home and across multiple locations during Covid-19 required training on a new website CMS.


COVID-19 prevented our usual face-to-face training approach, but it was important for new site editors to receive the same level of quality information sharing and assistance to prepare them for managing their new WordPress websites.

We addressed these requirements using a multi-facetted approach, initially producing a comprehensive user manual to guide editors through the key elements of website authoring. From this, we identified a broad range of existing, or no previous, knowledge of WordPress editing, which shaped the lesson plan for a virtual training session.

Using Microsoft Teams, we delivered highly successful interactive training sessions that gave participants the opportunity to watch a step-by-step masterclass from our subject matter experts whilst carrying out editing tasks simultaneously on their own PCs. In-session feedback was actively encouraged to ensure any questions were answered, and the session was recorded for future refreshers and new editors.

  • Comprehensive user manual
  • Identifying skills gaps and existing knowledge
  • Delivering virtual training session using Microsoft Teams
  • Interactive training with screen share and masterclasses
  • In-session feedback encouraged

“We are really pleased with the online training for uploading website content provided by NEL Design Solutions.
We were able to ask questions all the way through and provided us with an easy-to-use guide.”

Kelly Scanlon, Assistant Director of Communications and Engagement (Bromley), NHS South East London CCG